Customer support is key to the successful operation of any equipment. Filmatic provides this most important service in a few ways.
Spare Parts – Filmatic provides spare parts for all equipment supplied. Manufactured parts can be supplied for all equipment manufactured since the establishment of the company. Delivery times are as short as possible to minimise downtime.
Breakdown Support (Nationally) – Filmatic has a dedicated after-sales team that provides 24/7 breakdown support for all equipment. Dedicated personnel in Cape Town, Durban and Gauteng ensure that equipment can be repaired without delay.
Breakdown Support (Internationally) – Dedicated personnel are on standby 24/7 for telephonic support. Physical call-outs will only be delayed if Letters of Invitation and Visa Applications need to be obtained. In most instances, at least one of our technicians are always certified to travel abroad.
Rebuilds and Conversions – Filmatic provides a professional rebuild, upgrade and conversion service.
Service Level Agreements (SLA's) – Regular audits on equipment and periodic services can be provided based on a service level agreement. These agreements are tailored to suit every client’s requirements.